COVID-19 Safety & Care at AL RAFIA Medical Services

Your Health and Safety Are Our Top Priority

At AL RAFIA Medical Services, we understand the concerns surrounding COVID-19 and the impact it has had on daily life. Our primary focus is ensuring the safety of our patients, staff, and community while providing the highest level of care. As we navigate this global health crisis, we remain committed to your health and well-being by adhering to the most up-to-date guidelines and protocols established by public health authorities.

We have implemented a range of safety measures to protect you while you receive medical care. Whether you need routine treatment, urgent care, or COVID-19-related services, you can trust that we are doing everything possible to ensure your safety at every step of your care journey.

Our Commitment to Safety

1. Enhanced Infection Control Measures

To ensure the highest level of protection, we have adopted comprehensive infection control protocols, including:

• Rigorous Cleaning & Disinfection: All high-touch surfaces, examination rooms, and common areas are thoroughly disinfected several times a day.
• Screening & Temperature Checks: All patients and staff undergo health screenings, including temperature checks, to monitor for any signs of illness before entering the facility.
• Personal Protective Equipment (PPE): Our healthcare providers and staff wear the necessary PPE, including face masks, gloves, and face shields, to prevent the spread of infection.
• Social Distancing: We have modified our clinic layout and scheduling practices to ensure social distancing guidelines are followed at all times.

2. Telehealth Services for Convenience & Safety

We offer telemedicine consultations for patients who prefer to receive care from the safety and comfort of their homes. You can consult with our doctors virtually, which is especially beneficial for non-urgent medical concerns, follow-up appointments, and mental health support. This helps minimize exposure and limits the need for in-person visits.

3. Safe In-Clinic Visits

For patients who need in-person care, we have implemented protocols to keep the clinic environment safe:

• Appointment Scheduling & Time Management: We have staggered appointments to limit the number of people in the clinic at any given time.
• Dedicated COVID-19 Areas: If you need testing or suspect you may have been exposed to COVID-19, we have designated areas where you can receive care in isolation, reducing potential exposure to other patients.
• Strict Infection Prevention Protocols: We follow strict hygiene practices, including wearing PPE, sanitizing examination rooms between patients, and ensuring air circulation systems are regularly cleaned.

4. COVID-19 Testing & Vaccination Services

We offer COVID-19 testing for patients who require testing for symptoms, travel, or work-related purposes. Our testing options include:

• PCR Testing for accurate and reliable results.
• Rapid Antigen Testing for faster results, often used for travel and quick assessments.
• Antibody Testing to determine if you’ve had a previous COVID-19 infection.

Additionally, we provide COVID-19 vaccinations to help protect our community. Vaccines are available for all eligible individuals, and our staff will guide you through the vaccination process in a safe and supportive environment.

What You Can Expect When You Visit

We have made several changes to our usual operations to provide a safer environment for everyone:

• Pre-Visit Screening: Prior to your appointment, you may receive a call to screen for COVID-19 symptoms, recent exposure, and travel history. This helps us better prepare for your visit and minimize risk.
• Mask Requirements: All patients and visitors are required to wear a mask while inside the clinic, regardless of vaccination status, in line with current health guidelines.
• Sanitization Stations: Hand sanitizers are placed throughout the clinic, and we encourage everyone to sanitize their hands upon entering and exiting.
• Contactless Payment Options: We encourage contactless payments to minimize physical contact during your visit.

COVID-19 FAQs

1. What should I do if I suspect I have COVID-19?

If you think you may have COVID-19, we encourage you to contact us immediately. We will arrange for a telemedicine consultation or direct you to our testing site. It’s important to stay home and avoid close contact with others until your symptoms are assessed.

2. Can I still come for routine care during the pandemic?

Yes! We are still providing essential healthcare services, including check-ups, vaccinations, chronic disease management, and more. We have adjusted our operations to ensure you can receive care safely. If you’re feeling unsure, we recommend scheduling a telehealth consultation for guidance.

3. How do I schedule a COVID-19 test?

You can schedule a COVID-19 test by calling our clinic or using our online booking system. We offer both PCR and rapid antigen tests. For travel purposes or work-related requirements, please mention this when booking your appointment.

4. What precautions are in place for children visiting the clinic?

We take extra care when it comes to pediatric patients. Children must wear masks (where applicable), and we limit their exposure by offering specialized pediatric care areas. If your child needs a visit, please call ahead so we can accommodate you appropriately.

5. Are COVID-19 vaccinations available at [Your Clinic Name]?

Yes, we are offering COVID-19 vaccinations for all eligible individuals. Please check with our office for availability, or schedule an appointment for your vaccination today.

6. Can I get a second opinion or follow-up care through telehealth?

Yes! Telehealth services are ideal for follow-up care, second opinions, and chronic condition management. Schedule your virtual consultation today, and our medical team will guide you through your treatment plan.

We’re Here for You – Together, We Can Beat COVID-19

At [Your Clinic Name], we understand that navigating healthcare during the pandemic can be overwhelming. We want to assure you that we’re here for you, providing expert care while prioritizing your safety. Our team is committed to offering the highest standard of medical services while adhering to strict health and safety protocols.

If you have any questions or concerns, don’t hesitate to contact us. We’re here to support you and help you stay healthy, safe, and informed during these challenging times.